When should I order my gown?

In order to avoid any additional costs by having to pay for rush fees we strongly recommend that brides order their gowns 6 to 8 months before their wedding date.  This will give the bride plenty of time for the gown to arrive and also allow enough time for alterations.  Each designer has different production/delivery schedules and sometimes they do run late so it is always best to order in plenty of time for your wedding.  However, if you are on a shorter time line, don’t worry.  We have a great selection of gowns you can purchase off the rack or we can often times accomodate “rush” orders for an additional fee. If you find a gown you like, we can also check with the designer to see if they may already have one in stock to help speed up the delivery time. We will always do our best to ensure that you get the dress of your dreams on time.

"Summer" by Kitty Chen Couture

Do you carry samples in plus sizes?

You bet.  We truly believe that every bride deserves to feel and look her best on her wedding day no matter what.  We also know that with such a large investment being spent on your gown it is important to try it on and see what it looks like.  We proudly carry sample gowns up to a size 30W and often times can order gowns in a larger size if need be.

Gown by Pronovias

Do you accept returns?

Unfortunately due to the fact that each gown is special ordered for our brides we cannot accept returns for any reason unless it is a manufacturer defect.  This policy also applies to shoes, accessories, and veils.  All sales are final.

Do you sell you gowns “off the rack”?

On occasion we do.  It truly depends on the gown in question.  We do have a section in the store where we have significantly discounted the gowns that have been discontinued or that we no longer carry.

Do you have in-house alterations?

We do not have a seamstress that works for the store.  However, there is a very highly regarded seamstress that has an office inside our building that we do recommend.

Do you carry other apparel items besides bridal gowns?

Yes.  We are a full service salon.  We offer bridesmaids, mothers, flowers girls and tuxedos.  We also carry veils/headpieces, jewelry, shoes, purses, and other accessories including flower girl baskets, ring bearer pillows and custom rhinestone t-shirts, hats, and bags.  It changes every week so be sure to come back often.  We are also happy to special order any of the above items for you.

How much do you charge to steam my gown?

Unlike other stores and boutiques in town we do not charge to steam your gown if you bought it from us.  Unfortunately some other stores will tack this on as a hidden charge that can cost you up to an additional $150.00 or more.  If you didn’t buy your gown from us and need it steamed bring it in and we will be happy to quote you a very feasible rate.  We also provide a free garment bag with every bridal gown purchase.

I normally wear a size 8 but it was recommended that I buy my gown in a larger size? Why?

We aren’t sure why the designers size the gowns this way but take heart and know that it is NOT you.  Gowns do run one to two sizes smaller than your street clothes. This is why it is so important to have your measurements taken so that the right size gown is ordered.  This way you won’t have to spend so much money on alterations.  If it makes you feel better, just have the seamstress take the tag out.  This way only you will know.

What are trunk shows?

Trunk shows are a great opportunity for brides to see an expanded collection of a certain designer.  Often times we will host a trunk show featuring a particular designer for one weekend only.  The designer sends us additional gowns that we don’t normally carry for brides to try on during that weekend.  Often great discounts are also offered.  However, it is for one weekend only as we will have to send the gowns to another store the following Monday.  So if a trunk show of one of your favorite designers is being offered then it more than likely will be worth your time to attend.  Appointments are highly recommended for those events.

Do I need an appointment to come in and try on gowns?

Appointments are not necessary but are strongly suggested especially during the weekends.  Our goal is to provide the very best in customer service and scheduling appointments helps us ensure that we have enough staff on hand to assist you.

What type of deposit do you require to order my gown?

We require at least 50% of the sale price of the gown.  If you need to make payments before meeting the 50% requirement we are happy to set you up on a payment plan.  All payments are non-refundable.

Do you price match from the internet?

We will gladly price match any other Fresno area authorized retailer if you find a price lower and not below MSRP.  However, we cannot price match internet pricing.  Often times internet retailers sell below the MSRP which we are not allowed to do.  If we sold below the MSRP and got caught, we risk our ability to sell the gowns and you may not get the gown you ordered.  Please be aware that purchasing over the internet is VERY risky and not recommended.  Many times brides will purchase their gowns and when they arrive they are a very poor copy of the gown they thought they ordered or not the gown at all.  We have a sample of one of those gowns in the store.  If your curious to see what it looks like stop by.  We are happy to show you the difference!

If a retailer offers to sell you the gown for less than MSRP, be very careful.  You may not receive the gown you purchased if they are caught and you will have lost money.  If a deal sounds too good to be true it probably is.

I’m on a tight budget. Will I be able to find a gown?

Of course you will.  We have a great selection of gowns that are all priced between $800-$1000 or you can always browse through our discontinued racks to find an even greater deal.  Just let our bridal consultants know what your price point is and they can easily show what we have to offer.  Don’t let your budget get in way of finding the dress of your dreams.

Do you have someone who can speak spanish?

Yes!  We do have one staff member who speaks spanish.  However, she is only part-time so if you need assistance in spanish please call to make an appointment with Kayza.